To book any type of event staff in Las Vegas or Los Angeles, we require a 5-hour minimum per shift. This includes time for setup, breakdown, on-site training, or walkthroughs if needed. Whether you’re hiring bartenders, promo models, or event captains, this 5-hour minimum helps ensure proper execution and consistency across the team.

For events under 5 hours, we apply a slightly higher hourly rate to account for prep time and travel. However, your total cost will never exceed the price of a standard 5-hour shift — it’s our way of staying fair while keeping staff motivated.

Yes, there is a 50% holiday rate increase for all US National Holidays. This industry-standard adjustment ensures our staff is fairly compensated for working on government holidays and allows us to secure top-tier talent when demand is highest.

We operate on an hourly rate model only. This gives you full control over your staffing schedule and ensures transparency — you pay only for the hours worked, with no hidden fees or bundled markups.

Our hourly rate covers only the staff’s time on-site — but it does not include insurance. We keep our margins tight to stay accessible for different budgets, so the insurance fee is charged separately. All team members are covered under workers’ compensation, general liability, liquor host liability, and umbrella insurance.

We only hire people who genuinely enjoy hospitality — not just those with the most experience. If someone’s new to the industry, we start them with simple assignments so they can grow by working alongside seasoned team leads. Every team member goes through a multi-step screening process: initial interview, in-person meetup, and roleplay-based training. Once onboarded, their performance is reviewed through real-time feedback from clients, team leaders, and captains. We believe in giving people room to learn — one mistake is human. But if a staffer repeats the same issue (lateness, no-shows, performance gaps), we don’t keep them in rotation. Respect goes both ways — for clients and for the team we send out.

Absolutely. In cities like Las Vegas and Los Angeles, most events already involve VIP guests, celebrities, or high-profile brands — so our staff are used to working at that level. Whether it’s a red carpet gala or a private client dinner, our team is trained to stay composed, professional, and attentive to the smallest details. In fact, many of our staff treat every event like it’s a VIP one — because that’s the standard they’re used to. It’s not about status, it’s about showing up ready, sharp, and focused every time.

Uniforms depend on the event type and role, but we always follow a polished, professional standard. Here’s a quick breakdown of the most common options: • Catering Events — All Black or White & Black Classic service attire for dinners, banquets, and formal receptions. • Promo Events — Slim-fit jeans with a plain white or black t-shirt Comfortable, clean look for street teams, activations, and branded engagement. • Guest-Facing Events — Full black suit with a classic shirt (white or black) or a black cocktail dress. Sharp, executive appearance for registration, host roles, or VIP areas. All outfits should be clearly specified before the event . If your event has specific branding or wardrobe guidelines, we can also coordinate custom uniforms upon request.

We take no-shows seriously. Our 13-step booking system brings them down to under 1%, so you can count on us to deliver — even when plans change. For larger teams (10+ staff) or early morning events, we pre-book standby staff to cover any emergencies. And if someone cancels last minute, we send a replacement right away.

Yes! Whether your event starts early or runs late, our team is available 24/7. If anything unexpected comes up, you’ll always have a direct line to someone from our office who can help right away.

For shifts over 6 hours, clients must provide: • One 30-minute meal break • One 15-minute rest break for every additional 2 hours worked Team Leaders or Captains will coordinate break timing to ensure it doesn’t disrupt guest service or program flow.